We want you to be happy with Charter. This policy explains when refunds apply to paid plans.
If you're not satisfied, you can request a full refund within 7 days of your purchase, provided you haven't used the paid content extensively (as a guide: fewer than 50 practice questions attempted and no full-length mock started). Just contact us with your registered email.
Because Charter is digital content you access immediately, purchases are generally non-refundable after the 7-day window or once the paid content has been substantially used, whichever comes first.
Extension packs (added months) follow the same 7-day window from the date of that purchase.
Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days. We don't charge a processing fee for refunds we approve.
We may decline refunds where there's evidence of abuse (e.g. account sharing, scraping, or repeated refund requests). If a payment failed or you were charged in error, contact us and we'll make it right regardless of the window.
Email the administrator (address shown on the sign-in screen) from your registered email with your payment reference. We aim to respond within 2 business days.
Charter is an independent study aid and is not affiliated with, sponsored by, or endorsed by any examination body.