We want you to be happy with Charter. This policy explains when refunds apply to paid plans.
If you're not satisfied, you can request a full refund within 7 days of a charge, provided you haven't used the paid content extensively (as a guide: fewer than 50 practice questions attempted and no full-length mock started). Just contact us with your registered email.
Because Charter is digital content you access immediately, charges are generally non-refundable after the 7-day window or once the paid content has been substantially used, whichever comes first.
Charter Premium renews automatically each billing period. Cancelling stops all future renewals but does not refund the current period; you keep full access until the period you've already paid for ends. Manage or cancel anytime from your Google Play account.
Charter Premium is billed through Google Play, so refunds are handled under Google Play's refund policies. You can request one directly from Google Play (Play Store → Payments & subscriptions → Budget & order history), or contact us and we'll help. Approved refunds are returned to your original payment method by Google, typically within 5–7 business days.
We may decline refunds where there's evidence of abuse (e.g. account sharing, scraping, or repeated refund requests). If a payment failed or you were charged in error, contact us and we'll make it right regardless of the window.
Email us at charter@theaspirant.app from your registered email, with your order or payment reference. We aim to respond within 2 business days.
Charter is an independent study aid and is not affiliated with, sponsored by, or endorsed by any examination body.